At Treveliz, we are committed to delivering genuine value through competitive pricing across our flight booking services. This Refund Policy outlines our post-ticketing service charges and provides full transparency in line with our Terms and Conditions. By booking any service through www.treveliz.com, you agree to comply with this policy. Please note that fares, charges, and policies may vary depending on the terms and conditions of each service provider. We recommend confirming the specifics with one of our agents before proceeding with your booking.
1. Refund Eligibility
1.1 Customer-Initiated Cancellations
1.1.1 Booking Deposits
Deposits are generally non-refundable and non-changeable in order to secure the most competitive fares available. Non-refundable deposits will be clearly indicated during the booking process. In exceptional circumstances, refunds may be authorised where permitted by the service provider's policy.
1.1.2 Non-Refundable Services
Most services, including tickets on low-cost carriers and basic economy fares, are non-refundable, non-changeable, and non-cancellable, even within 24 hours of booking. Refund requests for such services will not be processed unless expressly authorised by the service provider.
1.1.3 Refundable Requests
The availability of a refund for cancellations is subject to the service provider's policies, which may include penalties, fare differences, or partial refunds. Low-cost carrier and basic economy tickets do not permit seat assignments and are therefore non-refundable and non-changeable.
1.2 Cancellations or Modifications by Treveliz
1.2.1 Alternatives or Refunds
In the unlikely event that Treveliz cancels or modifies a booking, we will provide suitable alternatives, such as alternative flights or dates, or process a refund for the affected portion in accordance with the service provider's terms.
1.2.2 Force Majeure
Refunds or credits arising from disruptions caused by unforeseen events such as natural disasters, pandemics, or government restrictions will be governed by the relevant service provider's policies.
1.3 No-Show Policy
If you do not cancel a booking before the deadline specified by the service provider, you will forfeit your right to a refund. No-show bookings are generally not eligible for any refund.
2. Refund Process
2.1 How to Request a Refund
Contact Treveliz Customer Service by email at contact@treveliz.com or by phone at +1 (888) 534-0986. Please have your booking reference number and cancellation details ready.
Our agents will assess your case and guide you through the refund process. All cancellation requests must be submitted by phone, and eligibility is subject to service provider approval.
2.2 Processing Timeline
Refund requests are processed in the order they are received. The full process, including service provider approval and the credit appearing on your statement, may take between 60 and 90 days. You will receive a confirmation email upon receipt of your request, though this does not confirm refund eligibility. If a service provider denies the refund, Treveliz will return any processing fees charged to the customer.
2.3 Refund Method
Approved refunds will be returned to the original payment method, subject to the service provider's processing timelines. Delays from third-party payment providers may occur. Charges on your credit card statement may be itemised separately by the service provider.
3. Post-Ticketing Service Charges
Refunds, changes, or cancellations may incur post-ticketing service charges in addition to any penalties or fare differences imposed by service providers. All charges collected by Treveliz are non-refundable unless the service provider indicates otherwise, regardless of whether the request is approved. The tables below detail applicable charges. These fees cover booking creation, platform use, and agent assistance, and are subject to change without notice. The final charge is reflected in the total cost at checkout, allowing you to decline the booking if the price is not acceptable.
Cancellation Fees
| Service Type | Condition | Fee |
|---|---|---|
| Domestic travel (economy/low-cost fare) | Within 24 hours | $50 per ticket/service |
| International travel (economy/low-cost) | Within 24 hours | $75 per ticket/service |
| All services (where permitted) | General cancellation (refund processing) | $50 per ticket/service |
Change/Modification Fees
| Service Type | Condition | Fee |
|---|---|---|
| Domestic travel | More than 7 days before departure | Up to $100 per ticket/service |
| Domestic travel | Within 7 days of departure | $150 per ticket/service |
| International travel | More than 7 days before departure | Up to $200 per ticket/service |
| International travel | Within 7 days of departure | $300 per ticket/service |
Additional Charges
| Fee Type | Description | Amount |
|---|---|---|
| Booking fee | Applicable to all services | $20 per passenger |
| Surcharges | Determined by state, federal, or provider regulations | Minimum 22% of service cost |
| Processing fee | Covers acquisition, fulfilment, quality control, and service | Up to $30 per ticket/service |
| Phone service fee | For bookings made by telephone | Up to $50 per ticket/service |
| Premium service fee (First/Business Class) | For first class or business class services | Up to $150 per ticket/service |
| Premium service fee (high-risk cities) | For cities with high fraud risk | Up to $100 per ticket/service |
| Premium service fee (outside US/Canada) | For services originating outside the US or Canada | Up to $75 per ticket/service |
Paper Tickets and Postage
| Fee Type | Description | Amount |
|---|---|---|
| Paper ticket delivery (US) | Two business day delivery within the US | $25 per transaction |
| Paper ticket delivery (international) | Shipments to Canada, Alaska, Hawaii, Puerto Rico, or internationally | Minimum $45 per transaction |
Service charges apply to both e-tickets and paper tickets. Paper tickets are issued where e-ticketing is unavailable or where specifically requested. Shipments are sent via FedEx or equivalent services, which do not deliver to PO boxes or APO addresses. Customers with PO box or APO addresses must provide a physical shipping address by contacting contact@treveliz.com or calling +1 (888) 534-0986.
3.1 Service Provider Fees
Treveliz's charges are separate from any fees imposed by service providers, including cancellation penalties, fare differences, taxes, or additional charges such as baggage, seat selection, or onboard services. Customers are responsible for verifying these charges directly with the service provider.
4. Special Considerations
4.1 Travel Credits
Where refunds are not possible, service providers may issue credits for future use, subject to their own terms, expiry dates, fare differences, and applicable penalties. Credits must be used within the timeframe specified by the provider, or the value will be forfeited.
4.2 Non-Refundable Services
Services designated as non-refundable may only be refunded where the service provider's fare conditions explicitly permit it.
4.3 System Errors
In the event of a pricing error on www.treveliz.com, Treveliz reserves the right not to honour the incorrect price. Customers will be notified of the correct price and will not be obligated to complete the purchase.
5. Additional Costs and Responsibilities
5.1 Exchange Rates and Transaction Fees
Exchange rates and international transaction fees are determined by the customer's bank or card issuer. Treveliz is not responsible for variations resulting from currency fluctuations.
5.2 Travel Documentation
Customers are responsible for ensuring they hold valid travel documentation, including passports, visas, and vaccination certificates, for all services, particularly international flights. No refunds will be issued for cancellations resulting from insufficient documentation. For bookings departing outside the US or Canada, or where a credit or debit card is used, Treveliz may request a credit card authorisation form and proof of identity within 24 hours. Failure to provide these documents may result in cancellation of the booking.
5.3 Additional Charges
Service providers may charge additional fees for baggage, seat selection, onboard amenities, or car rental extras. Some providers may not offer free baggage allowance or may charge for exceeding limits. Customers should confirm these details directly with the provider, as Treveliz accepts no responsibility for such charges.
5.4 Refunds and Credit Card Disputes
Customers agree not to dispute charges for non-refundable services, processing fees, ticketing charges, or fare adjustments that comply with this policy and service provider terms.
Customers with concerns about any charge should contact our Customer Service team at +1 (888) 534-0986 or contact@treveliz.com before initiating a dispute with their card provider. Chargebacks for non-refundable services or fees that comply with policy terms will require the customer to reimburse the full chargeback amount plus a 50% penalty for administrative costs.
Fraudulent chargebacks will result in legal and collection costs being pursued to recover losses.
6. Booking Requirements
- Availability: All bookings are subject to availability at the time of reservation.
- Confirmation: Bookings are not confirmed until the service provider issues a ticket or booking reference number. A confirmation email will be sent to the address provided. If you do not receive this, please contact contact@treveliz.com or call +1 (888) 534-0986.
- Name Changes and Reassignments: These are not permitted once a booking is confirmed. Tickets and bookings cannot be transferred to another passenger or provider.
- Special Requests: Requests for meals, seating preferences, frequent flyer benefits, or other preferences are submitted to the service provider but cannot be guaranteed. Charges for managing such requests are non-refundable. Customers are advised to confirm requests directly with the provider before travel.
- Automatic Seat Selection: Where possible, seats for all passengers will be automatically selected based on the best available options, keeping passengers together.
- Passenger Requirements: At least one adult must accompany passengers under 18. Children aged 12 and over are considered adults for pricing purposes. Names on bookings must match the valid photo identification presented at check-in. A maximum of nine tickets or services may be booked per transaction.
- Travel Documents: Customers are responsible for obtaining all required travel documents for both domestic and international travel.
- Processing Time: Booking processing, including ticket issuance or reservation confirmation, may take up to 72 hours.
- Contact Information: A valid phone number and email address are required to secure your booking.
- Fares and Availability: Service prices are subject to change and are not guaranteed until confirmed by the service provider and a booking reference is issued.
- Bookings Outside the US or Canada: Treveliz may request a credit card authorisation form and proof of identity for such bookings. Failure to provide these within 24 hours may result in cancellation.
7. Travel Insurance
Treveliz strongly recommends purchasing travel insurance to protect your investment. Holiday protection insurance may be refunded within 10 days of purchase, provided travel has not yet commenced and the cancellation is made by phone with our Customer Service team at +1 (888) 534-0986.
8. Policy Updates
Treveliz reserves the right to amend this Refund Policy to reflect industry standards or changes in business practices. Updates will be published on www.treveliz.com with the applicable effective date.
By booking with Treveliz, you confirm that you have read, understood, and agreed to this Refund Policy, including all post-ticketing service charges. For further details, please refer to our full Terms and Conditions on our website.
9. Contact Information
Email: contact@treveliz.com
Phone: +1 (888) 534-0986 Website:
www.treveliz.com
+1 (888) 534-0986